OBTAIN
TELEPHONE ADVICE?
The doctors can offer advice
by telephone where appropriate and the reception staff will advise you of the
time that a doctor will be available.
HOW
DO I...
MAKE
AN APPOINTMENT?
The practice operates an advanced access system (book on the day you wish to be seen) for appointments with the doctors. The telephones are operational from 8.00am and you may request an appointment with the doctor of your choice as long as there are appointments available. If not, you will be offered an appointment on the day with an alternative GP. There is a facility to pre-book some appointments with the GP of your choice up to six weeks in advance.
Please ask the receptionist staff for details. Patients are now able to use our online appointment booking facility. Please ask at reception for a registration form. Appointments with the practice nurses and other healthcare professionals are available to book in advance.
HOW
DO I...
OBTAIN
A HOME VISIT?
Patients are requested to telephone the surgery before 10.00am if a visit
is required in order to allow the doctors time to plan their calls. Several patients
can be seen at the surgery in the time that it takes to do a home visit and it
is at the doctor's discretion as to whether a home visit is deemed necessary.
HOW
DO I...
OBTAIN
TEST RESULTS?
Laboratory specimens are collected by hospital transport daily and should be
handed in to reception by 11.00am. Our receptionists would appreciate it if you
would place the named specimen container in a small plastic food bag. Results
may be obtained from reception in person or by telephone between 2.00 and 5.00pm
but pregnancy tests will only be divulged in person by the doctor to the patient,
in order to ensure confidentiality.
